ContactBabel Tells Advantages to Speech Recognition
Reports are available at:
http://www.contactbabel.com/company.html
TechnoBot
"New research from ContactBabel found that U.S. contact center agents will ask identity
verification questions at the beginning of 41 percent of the 43 billion calls that they will
receive in 2007. Although this process only takes 20-30 seconds to complete, the U.S. contact
center industry will spend $11.7 billion and more than 11,000 years of contact center agents'
time in 2007 alone checking callers' identities.
According to ContactBabel chief analyst Steve Morrell, a contact center that receives 10
million calls can save as much as $6.5 million a year just by implementing a voice
verification system instead."
from Speech Technology, September 2007, page 12
Next
Reports are available at:
http://www.contactbabel.com/company.html
TechnoBot
"New research from ContactBabel found that U.S. contact center agents will ask identity
verification questions at the beginning of 41 percent of the 43 billion calls that they will
receive in 2007. Although this process only takes 20-30 seconds to complete, the U.S. contact
center industry will spend $11.7 billion and more than 11,000 years of contact center agents'
time in 2007 alone checking callers' identities.
According to ContactBabel chief analyst Steve Morrell, a contact center that receives 10
million calls can save as much as $6.5 million a year just by implementing a voice
verification system instead."
from Speech Technology, September 2007, page 12
Next
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